JOB DESCRIPTION

\nThis position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.\nThe individual selected for this role will be expected to work at stores within a 20 mile radius of Store #701147, located at: 4040 South Avenue, Boardman, OH 44512. This is a full-time position with a hiring rate of $16.83/hr. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.\n

RESPONSIBILITIES

\nEnsure high levels of customer satisfaction through excellent sales service\nAssist customers in person and over the phone by determining needs and presenting appropriate products and services\nBuild productive trust relationships with wholesale customers\nProcess sales transactions accurately and consistent with policies and procedures\nFollow and achieve sales goals on a monthly, quarterly, and yearly basis\nMaintain precise work order files and formulas\nPull appropriate products from the sales floor or warehouse\nTint and mix products, as needed, to customer specifications\nStock shelves and set up displays\nClean store equipment\nLoad/unload delivery trucks\nAssist in making deliveries, as needed\nMaintain in-stock and presentable condition assigned areas\nRemain knowledgeable on products offered and discuss available options\nComply with inventory control procedures\nSuggest ways to improve sales\n

QUALIFICATIONS

Minimum Requirements:

\nMust be at least eighteen (18) years of age\nMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future\nMust have a valid, unrestricted Driver's License\nMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion\nMust be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

\nHave at least a High School diploma or GED\nHave at least one (1) year of experience working in a delivery, retail, or customer service position\nHave previous work experience selling paint and paint-related products\nHave previous work experience operating tinting and mixing equipment\nAbility to read, write, comprehend, and communicate in more than one language\nAbility to read, write, comprehend, and communicate in Spanish #SHWSales\n

ABOUT US

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being\nCareer … with opportunities to learn, develop new skills and grow your contribution\nConnection … with an inclusive team and commitment to our own and broader communities\nIt's all here for you... let's Create Your Possible What is the Process to get Started?\nStep 1 - Online Application\nFind the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/\nSet aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview\nUpon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions\nYou'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview\nYour video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on \"Candidates\" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. 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