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Request A Test
Bilingual Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Bilingual Customer Service Representative Request A Test - 4.6 Brecksville, OH Job Details Full-time $20 - $24 an hour 3 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Spanish Teamwork Microsoft Excel Microsoft Outlook Computer literacy Writing skills Word embeddings English Attention to detail Desktop applications Full Job Description
COMPANY OVERVIEW
Founded in 2002, Request A Test is an ecommerce small business committed to providing nationwide, affordable, and convenient direct to consumer lab testing with outstanding customer service. We are proud to be a market leader in an ever-changing industry with tremendous growth opportunity. As a multi-year Weatherhead 100 award recipient, Request A Test has been recognized as one of the fastest growing companies in Northeast Ohio. Our team is passionate about the services we provide and the impact we make on our customers' lives. Join our dynamic workplace that offers a positive, collaborative, and innovative work environment. If you like to win with purpose and are committed to excellence, then consider our Bilingual (English/Spanish) Customer Service Representative position.THE ROLE
We are looking for an empathetic, reliable, multi-tasking, and problem-solving Bilingual (English/Spanish) Customer Service Representative who has a sincere desire to help others empower themselves and simplify their health journey. In this role, you will assist our customers via phone with sales and services inquiries, discuss alerts regarding results, problem-solve customer issues with our lab vendors, and assist with day-to-day operations of the business. You will work closely with a team of experienced trainers to be fully onboarded within 3 months of hiring.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage approximately 30-35 incoming calls daily to assist customers with placing orders, setting up accounts, answering questions, and resolving concerns.
- Review and upload test results and occasionally call customers regarding alert results.
- Monitor and follow up on orders that are time sensitive or require additional attention.
- Process online orders and order approvals.
- Assist with customer service email inquiries in English and Spanish.
- Monitor statuses of certain tests to maintain our service level agreements (SLAs).
- Document interactions and report new concerns to leadership.
- Adhere to HIPAA regulations as related to the handling of private and sensitive medical information.
- Work on special projects in different focus areas (marketing, finances, IT, operations, human resources).
- Other duties as assigned.
REQUIREMENTS FOR SUCCESS
- Perform the above duties with efficiency and minimal errors while maintaining a positive and professional attitude.
- Punctual and reliable with a strong work ethic.
- Ability to accept feedback to understand one's areas of opportunities and use that feedback toward continuous improvement.