Customer Service Assistant at Owen Daniels Customer Service Assistant at Owen Daniels in

BROADVIEW

HEIGHTS, Ohio Posted in 13 days ago.

Type:

full-time Customer Service Support Assistant Owen Daniels is currently partnered with a international special purpose machinery business with a facility in the Cleveland area that supports customers across North America. About the Role Reporting to the Spares Administration , you'll take ownership of a diverse range of responsibilities spanning spares support, service support, stores, office administration, and accounts liaison - working closely with the wider international team. Job Summary Prepare and revise customer quotations and process spare parts orders from receipt through to dispatch Check stock availability, monitor orders/back orders, and keep customers informed of delays or changes Prepare picking lists, dispatch notes, and invoices, liaising with Accounts, Purchasing, and international colleagues Arrange shipment collections with freight forwarders based on size, weight, destination, and urgency Provide administrative support to the Service team, maintaining customer records in the MRP system Assist with monitoring stock levels, warehouse picking/packing, and annual stocktakes Answer incoming calls and provide general reception/office administration support Prepare accounts information and liaise with the international Accounts team on customer payment queries Actively assist with tele-sales campaigns for spare parts and service schemes Maintain accurate, up-to-date filing of spares and service documentation Required and Desirable Experience High school diploma or equivalent required; associate degree preferred 3+ years' experience in order processing or customer service Strong communication skills for liaising with worldwide customers Computer literate (MS Office); experience with an integrated or SAP system a plus Bilingual (Spanish) highly advantageous

Key Details Hours:

Monday-Friday, 8:15am-5:00pm (40hr week) 10 paid vacation days plus 10 federal holidays (increasing to 17 days with service), plus 4 paid absence days 100% company-paid healthcare (medical, dental, vision, life) from day one Subject to criminal background check and employment reference checks