Part-time Customer Service Representative

Parking Guest Ambassador•Fast Park & Relax $16.00•$17.00/hour

LOCATION

18899 Snow Rd, Brook Park, OH 44142

Shifts:

4pm•12am (2-4 days per week/weekends included) About the Role Fast Park & Relax is seeking a dependable, customer‑focused Parking Guest Ambassador to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers. Job Purpose To effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment. Key Responsibilities Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions Monitor parking lots to ensure efficient space usage and prevent congestion Enforce parking rules, including time limits and prohibited parking areas Respond to customer questions about parking availability, directions, and regulations Assist customers with parking‑related issues (lost tickets, lockouts, etc.) Communicate regularly with parking team members to ensure smooth operations Operate parking equipment, including gates, ticket dispensers, and payment systems Prepare reports on parking occupancy, revenue, and incident activity Maintain a clean, organized work area and ensure the safety and security of parking facilities Perform other related duties as assigned Employee Benefits Fast Park & Relax offers a strong, competitive benefits package, including: Medical (PPO or HDHP) Dental Vision Health Savings Account (HSA) Basic Life / AD&D Supplemental Life / AD&D Disability Insurance Employee Assistance Program (EAP) 401(k) Retirement Savings Plan Paid Time Off (PTO) Holiday Pay Ideal Candidate Customer‑service oriented Reliable and able to work overnight/weekend shifts Excellent communicator Comfortable working outdoors and on your feet Able to multitask in a fast‑moving environment Join Our Team! If you enjoy helping guests, keeping operations running smoothly, and being part of a supportive and dynamic team, we encourage you to apply for our Parking Guest Ambassador position.

Competencies:

Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Effectively present information in one-on-one situations to customers and other employees of the company Determining causes of operation errors and deciding what to do about it Pleasant with others, good-natured, cooperative attitude Reliable, responsible, and dependable Honest and ethical Knowledge of the structure and content of the English language including the spelling and meaning of words Aptitude to work independently as well as in a team environment Effectively multi-task and adapt to fast paced environment Think ahead, connect pieces of information, and coordinate workforce accordingly Basic math and computer skills Read, write, and comprehend simple instructions, short correspondence, and memos

Work Environment and Physical Requirements:

Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds. Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Part-time Pay:

$16.00•$17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location:

In person