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Reynolds and Reynolds

Customer Service Representative

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Responsibilities:
As the Customer Service Representative, you are responsible for entering orders via an order entry program and maintaining the inventory program and dealership profile accounts. You will also establish professional relationships with prospects and customers and generate the forms management report and other weekly reports to sales representatives. You will resolve product shipping and billing problems and maintain complete customer files for sales. This position is located at Reynolds and Reynolds' facility in Celina, OH. The shift for this position is 10:00 a.m.
  • 6:00 p.
m.
Requirements:
Associate's degree or equivalent customer service experience preferred Dependable, reliable Detail oriented and outgoing personality PC knowledge and data entry experience Available to work 10 am
  • 6 pm Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
  • Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Paid vacation and sick days
  • Eight paid holidays
  • Referral bonuses
  • An onsite medical center
  • Company-sponsored events such as our Annual Family Picnic.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person