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Client Services Representative
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Ohio data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,856 / year median in Ohio
-14% projected decline
Job Description
About L & E Research, Inc. L&E Research connects clients with consumers, medical professionals, business professionals, and more - for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E's software and technology solutions. Client Services Representative Part-Time
• On-site We're hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes, you'll fit right in here. What you'll do As a CSR, you're the friendly face our clients and research participants meet when they walk in. On any given day, you might: Welcome guests and make sure they feel taken care of from the moment they arrive. Set up rooms, A/V, food, and materials for upcoming research sessions. Reset spaces quickly between studies, so the next group is ready to go. Cover the front desk, answer phones, and direct visitors with a professional touch. Pitch in on recruiting, project support, or additional team needs as they come up. What we're looking for You're friendly, professional, and genuinely good with people. You're comfortable with shifting priorities and a fast pace. You have a valid driver's license, reliable transportation, and insurance (mileage reimbursed for errands). You can work flexible hours, including some evenings and weekends. You can stand for long stretches, move around the facility, and lift up to 25 lbs. You're curious about new tools and technology, including AI. If you've worked in client services, hospitality, or admin support, and if you're comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive, you would be a great candidate for this job. Why this role The CSR role is an entry point into working at L&E Research that also gives you a first step into the market research industry. As a member of the Client Services team, you'll have a clear path to becoming a Senior CSR, and potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis, etc. based on your interests and strengths.
Job Type:
Part-time Pay:
$13.00 - $17.00 per hour Expected hours: No more than 25.0 per week
Benefits:
401(k) Referral program
Work Location:
In person
Benefits
- 401(k) Plans
- Flexible Work Schedules
- Dental Insurance