Access Services Coordinator / Customer Support Specialist

Legacy Staffing has partnered with Case Western Reserve University to identify customer-focused and adaptable professionals for an opportunity within their Access Services department. This is an excellent opportunity for someone who enjoys helping people, learning new systems, and working in a fast-paced office environment where no two days are exactly the same. The ideal candidate is technologically savvy, patient, detail-oriented, and able to think critically while navigating a variety of situations and customer needs.

Responsibilities:

Provide front-line customer service and support Assist students, faculty, staff, and visitors with questions and requests Utilize multiple computer systems and office technologies Navigate and resolve issues in a professional and timely manner Maintain accurate records and documentation Adapt to changing priorities and departmental needs Learn and retain new processes, systems, and procedures quickly

Qualifications:

Strong customer service or front-line support experience Comfortable working with computers, office systems, and technology Strong communication and problem-solving skills Ability to multitask and navigate complex situations Quick learner with strong critical thinking ability Flexible, adaptable, and resilient personality Professional demeanor with patience and empathy

Preferred Backgrounds:

Candidates with experience in any of the following are encouraged to apply: Customer service Administrative support Higher education Healthcare front desk or scheduling Banking or retail customer support Call center or office support environments

Additional Information:

Pay range: $18-$21/hr Long-term permanent opportunity Excellent opportunity for someone interested in higher education benefits Candidates interested in taking classes at Case Western Reserve University or utilizing educational opportunities for family members, are strongly encouraged to apply

Pay:

$18.00 - $21.00 per hour

Work Location:

In person