We are looking for a Customer Service Representative to support member services for a respected non-profit organization in Columbus, Ohio. This Contract position focuses on delivering responsive assistance over the phone, maintaining accurate member records, and helping individuals resolve account and payment-related questions. The ideal candidate brings strong call center experience, attention to detail, and a detail-oriented approach to every interaction.

Responsibilities:

• Handle a high volume of incoming calls from members, providing courteous and efficient support for account-related inquiries.
• Update member profiles and documentation in the database to ensure records remain complete and accurate.
• Reach out to members when needed to confirm details, gather missing information, or assist with account follow-up.
• Request and record updated payment information in a secure and detail-oriented manner to support membership dues processing.
• Guide members through online dues payment questions and troubleshoot common issues related to account access or transactions.
• Enter service details, changes, and interactions promptly into internal systems for accurate tracking and reporting.
• Deliver clear information about membership services, policies, and next steps while maintaining a high standard of customer care.