Customer Service Associate Manage customer orders, provide shipment updates, coordinate with internal teams, and deliver exceptional service in a manufacturing setting.

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!! What's in it for you? Competitive pay Medical, dental, and vision insurance Paid time off and paid holidays Monthly employee celebrations and appreciation events Supportive and team-oriented work environment Career growth and advancement opportunities Comprehensive training and development programs

Customer Service Associate Details:

Direct Hire position $26.00 /hour First Shift (Monday through Friday from 07:30am to 05:00pm) Process customer orders and enter order information accurately into the ERP system. Serve as the primary point of contact for customers regarding orders, shipment status, and general inquiries. Provide proactive communication and shipment updates to customers. Coordinate with sales, production, logistics, quality, and accounting teams to ensure customer requirements are met. Prepare shipping documents, invoices, and other order-related paperwork. Track orders from receipt through delivery and help resolve any issues or delays. Maintain accurate customer records and documentation. Utilize ERP systems, Microsoft Outlook, and Excel to manage daily activities. Support domestic and international customer orders and shipments. Participate in a collaborative team environment focused on delivering exceptional customer service. Learn company-specific processes, shipping requirements, and customer expectations through comprehensive training.

Customer Service Associate Qualifications:

1+ years of customer service experience, preferably in a manufacturing, industrial, distribution, or B2B environment. Experience with order entry, order processing, or customer order management. Familiarity with ERP systems and accurate data entry. Strong verbal and written communication skills with a customer-focused approach. Proficiency in Microsoft Office, including Outlook and Excel. Ability to provide shipment updates and manage customer expectations. Strong organizational, multitasking, and problem-solving skills. Ability to collaborate effectively with sales, production, logistics, and other internal teams. Self-motivated, detail-oriented, and proactive in resolving customer issues. Freight, logistics, shipping, or international order experience is a plus. We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization. How to

Apply:

Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com! Nadia Ashraf 4111 Central Avenue Columbus, IN 47203 (812) 372-6200 nadia.ashraf@elwoodprofessional.com

•See above for qualifications #IJ #BIZ1