Company Name:

Gragg Electrical Services Position:

Customer Service Representative Pay Range:

$640

•800 per week, depending on experience

Compensation Breakdown:

Hourly Rate:

$16

•$20 depending on experience

Weekly Pay:

$640

•800 per week

Location:

East Canton, OH Schedule:

Full-Time Monday

•Friday 8 Hour Shift, 40

Hour Weeks Benefits:

Health Insurance Paid Time Off & Paid Holidays Optional Dental Insurance IRA Retirement Plan Company Events & Outings Monthly Team Breakfast Company Swag & Apparel Supportive, Family-Oriented Work Culture Requirements:

Strong verbal and written communication skills Professional phone etiquette Reliable attendance and punctuality Ability to follow systems, scripts, and processes Comfortable using computers and CRM software Preferred Qualifications Prior CSR or call-center experience (home services preferred) Sales or upselling experience Strong organizational skills

Position Summary:

At Gragg Electrical Services , the Customer Service Representative earns $640

•800 per week based on experience while serving as the first point of contact for customers, handling inbound calls, scheduling appointments, and maintaining accurate records. This role is essential to delivering a professional, caring, and confident customer experience every day. The ideal candidate is organized, dependable, and detail-driven with strong communication skills and the ability to follow systems with consistency. You will thrive here if you value structure, teamwork, and service excellence and take pride in being the voice customers trust. About Us Gragg Electrical Services, LLC is a growing, family-owned electrical company proudly serving residential, commercial, and industrial customers across Ohio. We operate in an office-based, fast-paced, customer-focused environment and are driven by excellence, clear communication, and doing what's right — every detail, every job, every day.

Core Responsibilities:

Answer inbound calls promptly and professionally Schedule and dispatch service appointments Clearly explain services, pricing structures, and memberships Maintain accurate customer records in our CRM system Follow communication and call-handling SOPs Support technicians and office staff with administrative needs

Pay:

$640.00

•$800.00 per week

Benefits:

Health insurance Paid time off Retirement plan

Work Location:

In person