About Us:

Minuteman Press is a locally owned and operated leading digital printing company that specializes in high-quality print and signage solutions with exceptional customer service. As an energetic and fast-paced organization, we are committed to delivering top-notch products and exceptional customer service. We are seeking a highly motivated and skilled Customer Service Representative to join our team. As a CSR, you will play a crucial role in ensuring the satisfaction of our clients by providing excellent service and support. You will work directly with businesses and organizations of all sizes to understand their needs, provide solutions, and ensure high-quality finished products.

Key Responsibilities:

Customer Service & Relationship Building:

Develop and maintain strong relationships with local businesses and clients. Serve as their primary point of contact, ensuring their needs are met in a timely and efficient manner.

Lead Management:

Manage incoming leads and proactively follow up with potential clients to convert them into long-term customers.

Quoting & Estimating:

Learning proprietary software to accurately quote print and promotional products, working closely with clients to understand their requirements and ensuring profitability for the shop.

Job Follow-up:

Communicate with clients about the status of their jobs, ensuring they are satisfied with the product and service.

Collaboration:

Work closely with the production and design teams to ensure timely and accurate job completion.

Quality Control:

Perform quality checks on finished jobs, ensuring all products meet the highest standards before delivery to the client.

Delivery of Products:

Be a friendly face that delivers products efficiently and safely to our valued customers.

Qualifications:

Solid math and numerical skills for accurate order processing A genuine passion for customer service, with a proactive approach to problem-solving and relationship management High attention to detail, especially when managing jobs and conducting quality checks.

Requirements:

High school diploma or equivalent; additional education or training in business administration is a plus Proven experience in a customer service role Ability to work in a team-oriented environment Flexibility to adapt to changing priorities, deadlines and job duties

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Work Location:

In person