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Employment Solutions
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Role Description We are seeking a full-time, onsite Customer Service Representative. Responsibilities include providing outstanding customer support, handling inquiries, addressing customer concerns, and ensuring customer satisfaction. The role involves processing orders, invoice adjustments, coordinating deliveries, assisting customers via email and phone with product information, and ensuring a seamless customer experience. Candidates will be working closely with our team to deliver top-notch service in a fast-paced environment. Qualifications Experience in Customer Service, Customer Support, and delivering excellent Customer Satisfaction Strong interpersonal skills to enhance Customer Experience and foster positive customer relationships Effective communication skills, both written and verbal Ability to work in a fast-paced, on-site environment with a collaborative team Customer-focused approach to handling inquiries and concerns Proficiency with order processing systems and basic computer applications Ability to work cross functionally with other departments Previous experience in bookkeeping, warehouse operations, or related fields is a plus Skills Expected Critical thinking mindset Curious with an inherent ability to problem solve Ability to remain calm during high stress situations and interactions Strong technical aptitude Comfortable in an open office environment Understanding of basic accounting fundamentals and inventory allocation and concepts