Required Education:

• Undergraduate studies

Required Qualifications:

• Must have strong customer service skills and ability to build relationships with agents.
• Strong customer service, verbal communication, problem-solving, and relationship-building skills.
• Fluency in the required languages, with the ability to communicate clearly and professionally with customers and business partners.
• Ability to manage multiple inquiries, follow established procedures, and maintain accurate records.
• Willingness and ability to work the assigned weekday schedule and meet hybrid onsite requirements in Grandview Heights, Ohio.

As a Representative, you'll provide timely, efficient service for an assigned product and/or service center internal and external customer. You will ensure that we are providing extraordinary care to our customers through workflow management and meeting all required service level agreements.

Responsibilities:

• Processes business requests according to government regulations, contract provisions and internal procedures and controls. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.
• Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
• Maintains current knowledge of contract and product provisions, administration of Client products, processing systems and related federal and state regulations.
• Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
• Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other operating units.
• Includes understanding topics that require insurance or securities license and registration and understands when and how to route those inquiries to the properly registered representative.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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