Client Service Representative - Equine Veterinary Clinic

Client Service Representative - Fast-Paced Equine Veterinary Practice We are looking for a highly efficient, detail-oriented team member who can thrive in a busy, fast-paced environment . This is not a low-volume front desk role . You will be expected to manage phones, clients, and computer work simultaneously while maintaining accuracy and professionalism. What You'll Do Answer calls quickly and professionally with exceptional customer service Schedule appointments while entering information into the computer in real-time Manage multiple client interactions at once (phones, in-person, messages) Process prescription refills and client requests Maintain precise and complete medical records What This Job Is Like Frequent interruptions (phone ringing, clients arriving, new requests coming in) Requires switching tasks quickly without losing focus, accuracy, or organization Can be stressful at times , so we need someone who stays calm, efficient, and professional Required Skills Strong computer skills (Microsoft Office/Excel) Able to quickly learn new software Excellent attention to detail and accuracy Strong multitasking and organizational skills Clear, professional communication (written and verbal) Reliable, focused, and team-oriented Must be willing to follow established systems, protocols, and checklists exactly as written, rather than modifying or creating their own processes . Must be comfortable receiving constructive feedback and making adjustments Must pass background check and drug/alcohol screening Smoke-free and tobacco-free workplace Preferred Skills Experience answering phones while entering information into a computer simultaneously Experience in a busy office, medical, or veterinary setting Familiarity with horse terminology and equine clients Who Will Succeed Here Someone who stays calm when things get busy Someone who follows systems, checklists, and processes exactly, even when busy Someone who communicates respectfully with teammates without attitude or snapping under pressure Someone who naturally delivers warm, high-level customer service Benefits Paid vacation and sick time Paid holidays Employee discount Monthly health insurance stipend Retirement plan with employer match Profit-sharing bonuses

Pay:

$16.00 - $20.00 per hour

Experience:

Equine:

1 year (Preferred)

Work Location:

In person