Customer Service Representative

Role and Responsibilities:

The Customer Service Representative's responsibilities include, but may not be limited to, Represent Woodsage as a responsive, solutions-oriented partner, supporting service offerings and products with a focus on speed, accuracy, and customer satisfaction Daily interaction with customers and suppliers through phone and email correspondence; provide proactive communication on order status, lead times, and issue resolution Provide sales and customer service support to the Business Unit Sales Manager(s) and Regional Sales Manager(s) while maintaining ownership of customer experience and follow-through Own full order lifecycle management including entry, validation, updates, and closure within the ERP system with a high level of accuracy and urgency Manage creation and presentation of quotations; ensure timely, competitive responses aligned with pricing strategy, lead times, and operational capacity Actively manage on-time delivery performance by coordinating with operations to meet committed lead times and escalating risks when necessary Assist in the processing of account information in establishing new customers and ensure a smooth onboarding and first-order experience Manage customer service inquiries and provide clear, timely, and professional communication throughout the order process Proactively perform outbound calls and emails to communicate order status, shipment updates, and changes to minimize customer disruption Through existing customer relationships, identify and communicate new sales opportunities and support growth within key accounts Work closely with plant departments (engineering, shipping, operations, etc.) to ensure customer requirements are met and issues are resolved quickly Attend weekly scheduling meetings and actively represent customer priorities, updates, and delivery requirements to plant staff Support continuous improvement initiatives related to quoting speed, communication flow, ERP usage, and overall customer experience Perform other duties as assigned

Qualifications and Education Requirements:

High School diploma or equivalent, associate's degree preferred Minimum of two years of experience in Customer Service, preferably in the manufacturing industry Experience understanding and reviewing technical drawings a plus Strong customer service and organizational skills. Excellent verbal and written communication skills. Strong leadership skills and ability to work well within a team environment. Possess the ability to effectively manage time and carry out multiple tasks. Strong computer skills including Microsoft Office. Ability to work in a fast-paced environment

Physical Requirements:

Walking, Standing (Frequently) Sitting, Kneeling (Frequently) Lifting, Carrying (Occasionally) Temperatures (Occasionally)

Benefits:

401k Matching PTO 10 Paid Holidays 1 Floating Holiday Medical Dental Vision STD/LTD Accident Life Insurance Pre-paid Legal Pet Insurance Hospital Indemnity Critical Illness EAP