What we are Looking for: The Field Service Support Rep works in concert with our Field Service Technicians to ensure the customer receives the best possible service and support. The FSR will handle creating estimates, parts orders, invoices, and other supporting documentation using company and supplier systems. The FSR will facilitate parts shipments and provide tracking information using various supplier portals. The FSR will also perform other follow-up with the entire value chain to ensure the best possible customer experience. a. Essential Functions / Major Responsibilities

• Create and review and schedule work orders with field technicians
• Receive parts into inventory and assign to correct customer
• Create and manage preventative maintenance (PM) proposals and service agreements.
• Source parts for repairs from multiple vendors
• Create estimates for field service repairs, labor, travel and parts.
• Create parts purchase orders.
• Manage part order process using multiple supplier portals
• Provide logistic support, shipping, and tracking information.
• Close Out Work orders and create invoices in QuickBooks.
• Provide Reports and documentation as needed. b. Specific Job Requirements
• Technical background with ability to read parts diagrams.
• Customer service experience
• Familiar with and ability to use company technology solutions (Quick Books, Intuit Field Service Management, Microsoft Office)

Job Type:

Full-time Pay:

$44,000.00 - $48,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off

Shift:

Day shift

Work Location:

In person