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Cats Only Veterinary Clinic

Veterinary Client Service Specialist / Receptionist at Cats Only Veterinary Clinic

Entry-Level JobVerifiedNo experience needed

Career Insights for Client Service Representative / Associate

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$41,856 / year median in Ohio

-14% projected decline

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Job Description

Are you compassionate, detail-oriented, and love all things cats? Do you enjoy helping people to provide the finest care for their feline friends? Do you desire to be in a position where your company's culture demonstrates its care for you as well as its patients? If this describes you, then please continue reading! Cats Only Veterinary Clinic is the original, full service veterinary hospital, dedicated to the care and treatment of cats. For over thirty years we've had ONE purpose - to revolutionize the finest in feline healthcare and we're looking to expand our award-winning team. Nominated as one of Columbus Business First's Best Places to Work in 2019, 2020, 2021, 2022, 2023 and again, in 2024, Cats Only offers all of the advanced medical and surgical care and modalities expected in this type of practice. Our Mission statement is "We Speak MEOW!" The work we do is M
  • eaningful - both to the team of Cats Only as well as to the patients and their owners.
We seek and achieve E xcellence in all aspects of our profession - we thrive on education and enjoy teaching others how to provide exceptional service and care. Our enthusiasm for our work and empathy for our clients brings our patients back for not only their medical evaluations but their annual examinations as well. Cats Only's O riginality is what pushes our team to think outside the box, to be creative and innovative. We are early adopters and even models for advanced feline and client care. We show our team members, every day, that they are W
  • orth it - they are worth the training, the education, the compensation, and the celebration of goals and accomplishments.
This helps our clients to see that their cat is worth it as well - the extra time, attention, patience, and investment. We are driven by our culture, we whole-heartedly celebrate our wins, and our teammates' voices are heard. Who else are we? The Cats Only Veterinary Clinic Kitty Crew actually likes each other. We truly are a team. We're at Sunny 95's Girls' Night Out and the Grandview Hop with our 10 foot tall inflatable cat, Gwynne. We're walking the Cat Caper 5K, we're Zooming Continuing Education or attending it in person - excited to share what we've learned with each other AND our community. We laugh with each other and cry with each other but most importantly - we're THERE for each other. We need another veterinary receptionist to be a front-and-center representative for our hospital, helping our clients and their cats. This position is based primarily at our Lewis Center office. Some initial and ongoing training, team meetings, or occasional coverage may take place at our Upper Arlington office. Applicants must have reliable transportation and be able to commute to both locations when scheduled.
You are our candidate if:
  • You are a team-player who follows directions and gets things done meticulously
  • You are attentive to details
  • You enjoy communicating with an array of people, face-to-face as well as on the phone and via email
  • You are responsible, accountable, and never blame or make excuses
  • You are reliable and can anticipate the needs of our clients and your coworkers
  • You are great at multi-tasking and can change priorities at a moment's notice
  • You are consistent in your skills and tasks
  • You have a knowledge of computers, telephones, and other office equipment
  • You present yourself in a polished, professional manner Duties will include:
  • Being our primary communication (telephone, email, texting) representative
  • Obtaining/recording pertinent medical data and retrieving medical records and assuring accuracy
  • Preparing and sending all forms of communique to our clients - from appointment confirmations to thank you cards.
  • Monitoring and selling over-the-counter veterinary products
  • Collecting and recording fees
  • Maintaining daily accounting records
  • And much more.... Benefits of being a team member of Cats Only Veterinary Clinic include:
  • A benefit allowance for uniforms, continuing education, etc.
  • Medical, dental, and vision insurance
  • Membership to an Employee Assistance Program
  • A generous employee discount program
  • Retirement and disability programs after 24 months of service
  • Develop and hone your talents and skills by dedicating your career to felines and their people
  • Have your voice heard, your ideas recognized, and your accomplishments celebrated
  • Have more than just a job - make a difference in your career and in a cat's life
Work Remotely No Pay:
$16.00 - $18.00 per hour Expected hours: No more than 39.0 per week
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): This position is based at our Lewis Center location. During the 90-day introductory and training period, employees may be scheduled for training shifts at our Upper Arlington location up to once per week. Are you able to reliably commute to and work at both locations as scheduled? Are you available to work a variable schedule Monday through Friday between 8:00 AM and 6:00 PM, including opening and closing shifts as scheduled? Ability to
Commute:
Lewis Center, OH 43035 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Other Retirement and Savings