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Sixth City Innovations
AT&T Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Are you energetic, personable, and looking to grow with a company that values your success? Sixth City Innovations is expanding our in-person sales team in Cleveland, OH, and we are hiring AT&T Associates to help connect customers with industry-leading wireless, entertainment, and smart home technology solutions. This is a full-time, on-site position where you'll work face-to-face with customers to understand their communication needs and recommend the best AT&T services. No prior sales experience is required—just a positive mindset and willingness to learn. Key Responsibilities Engage with customers from our Cleveland office and occasional nearby business clientele locations Provide friendly, personalized consultations to help customers choose the right AT&T wireless and entertainment services Clearly explain AT&T's product features and service benefits to build trust and assist customers in making informed decisions. Process account activations, upgrades, updates, and service requests. Maintain ongoing customer relationships and schedule follow-up appointments when needed. Track performance goals and contribute to team success. Stay up to date on AT&T's current promotions, product updates, and industry trends through company-provided training. Support a positive, collaborative, and high-energy team environment. What We're Looking For Must be 18 years or older Must have reliable transportation to our Cleveland office (this is not a remote position). Strong communication and interpersonal skills. Upbeat, coachable, and goal-oriented personality. Ability to handle multiple conversations and follow-up tasks. Ability to multitask, prioritize multiple projects, and ensure tasks are completed on time Must be willing to work hard in an entry-level position and attend appropriate training sessions Tech-savvy and enthusiastic about wireless and digital products. Experience in customer service, retail, or sales is a plus—but not required . What We Offer Performance Bonuses & Incentives offered Comprehensive Training & Ongoing Professional Development Clear Internal Promotion & Growth Opportunities Optional Company-Sponsored Travel Opportunities Team Recognition & Rewards for High Performers Supportive, engaging, and motivating workplace culture If you're ready to grow professionally while representing a respected and well-known brand, we'd love to meet you. Apply today for immediate consideration.