We are looking for a bilingual Customer Service Representative to join a mission-driven non-profit organization in Lorain, Ohio. This on-site opportunity is a contract position with the potential to become permanent, designed for someone who brings strong customer support experience, sound judgment, and a compassionate approach when assisting community members. The person in this role will help applicants navigate services, manage required documentation, and keep records organized and secure while contributing to a responsive and well-organized office environment.

Responsibilities:

• Assist clients with the application process by explaining next steps, gathering required information, and ensuring submissions are completed accurately.
• Review documents for completeness and accuracy, follow up on missing items, and maintain records in accordance with agency guidelines and confidentiality standards.
• Respond to inbound questions by phone, in person, and through virtual interactions, providing clear and courteous service to applicants and community members.
• Conduct applicant interviews, coordinate appointment scheduling, and help keep daily workflows moving efficiently.
• Enter and update case or client information in internal systems with a high level of precision and attention to detail.
• Identify issues that may delay processing, communicate concerns promptly, and support timely resolution of client service matters.
• Perform general administrative support such as typing correspondence, handling mail, organizing files, and operating standard office equipment.
• Participate in training activities and follow established procedures to support consistent service delivery across the office.