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Cashier/Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Job Overview We are seeking an energetic and friendly Cashier/Customer Service Representative to join our dynamic retail team. In this role, you will be the first point of contact for customers, providing exceptional service while efficiently handling transactions. Your enthusiasm and attention to detail will help create a welcoming shopping environment, ensuring customers leave satisfied and eager to return. This position offers an exciting opportunity to develop your sales skills, assist with product demonstrations, and contribute to a positive store atmosphere. Duties Greet customers warmly and assist with their shopping experience, including product demos when applicable Operate the POS (Point of Sale) system accurately for cash, credit, and digital payments Handle cash handling responsibilities with precision, ensuring proper cash register balancing at shift end Provide excellent customer service by addressing questions, resolving issues, and maintaining a friendly demeanor Upsell products and promote store promotions to enhance sales opportunities Maintain merchandising standards by stocking shelves, organizing displays, and ensuring products are well-presented Follow phone etiquette protocols when answering inquiries or assisting customers over the phone Requirements Previous cashiering or retail sales experience preferred, especially in grocery store environments Strong communication skills and the ability to engage with diverse customers in a bilingual capacity is a plus Basic math skills for handling transactions and retail math for calculating discounts or totals Familiarity with POS systems and cash handling procedures Supervising experience is advantageous for those interested in leadership development Ability to stand for extended periods and perform physical tasks such as stocking and merchandising Excellent customer service skills with a positive attitude and proactive approach Join our team today to be part of a vibrant retail environment where your enthusiasm makes a difference! We value dedicated team players who thrive on delivering outstanding service while supporting store operations. This paid position offers valuable experience in retail sales, customer engagement, and product knowledge—all within a fast-paced grocery store setting.