A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Are you a communication superstar with a passion for outstanding customer service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges? If you're a team player eager to join a vibrant, supportive workplace, then we want YOU as our next full-time Customer Service Representative at Hearn Plumbing, Heating,Air in Madison, OH!
WHAT WE OFFER
Competitive pay Medical, dental, and vision insurance A 401(k) Paid time off (PTO) Paid holidays Winter and summer team events Free coffee from our local coffee shop Uniforms Company-provided tools for technicians Opportunities for advancement The chance to work with the best team in the business!
WHAT SETS US APART
Hearn Plumbing, Heating,Air has been providing clean drains, hot showers, and cozy homes to Madison and the surrounding areas since 1946! Our family-owned business operates on strong family values that consist of service, integrity, and trust. We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they're successful . Our company prioritizes the personal growth and well-being of our staff, making Hearn the best place for success. Come work for a business that supports and believes in you - join our family today!
WHAT YOUR DAY ENTAILS
As our Customer Service Representative, your day is filled with engaging interactions and problem-solving. You'll start each day ready to tackle the challenges of a busy office environment, making sure our clients' needs are met with a smile. You'll manage client communications via email, phone, and text, ensuring that every interaction is professional and friendly. Keeping our schedule running smoothly, you'll coordinate appointments and assist clients with their inquiries, using your knowledge of our services to guide them effectively. Your role will also include performing basic office tasks and contributing to a seamless workflow. Your ability to connect with clients and provide top-notch service will make you an essential part of our team's success!
WHAT WE NEED FROM YOU
Basic computer skills Excellent customer service and phone skills Knowledge of Microsoft Excel is a plus! If you're excited about joining a team where your contributions are valued and your growth is a priority, we want to hear from you! through our quick, mobile-friendly initial application. It's just 3 minutes of your time to start a rewarding career as a Customer Service Representative at Hearn Plumbing, Heating,Air!
