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Rise Up Recovery
Client Intake Specialist ($1,000 SOB)
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
$1,000 sign on bonus Oversee all client safety and security while on shift Transport clients Maintain positive and professional rapport with client community Maintain an accurate count of clients in your care at all times Conduct scheduled and non-scheduled counts Participate in pre/post shift debriefings Prepare written reports (Incident Reports, Statements, etc.) Oversee inventory and ordering of supplies Assist with admission and discharge of clients Investigate incidents and report findings Responsible for urine collection and testing Conduct facility and client searches Review changes to facility policies and procedures Transport clients to and from work sites or outside appointments Confront and discipline client behavior problems and provide rewards for positive behaviors Dispense medication Process client request forms Relay pertinent information up and down chain of command Process client mail Maintain facility cleanliness Maintain annual training requirements Maintain daily logs Record client behaviors, movement and control Oversee client orientation class Lead and instruct recreational activities, classes, workshops, topic groups etc. All other duties deemed necessary by the