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Rise Up Recovery

Client Intake Specialist ($1,000 SOB)

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

$1,000 sign on bonus Oversee all client safety and security while on shift Transport clients Maintain positive and professional rapport with client community Maintain an accurate count of clients in your care at all times Conduct scheduled and non-scheduled counts Participate in pre/post shift debriefings Prepare written reports (Incident Reports, Statements, etc.) Oversee inventory and ordering of supplies Assist with admission and discharge of clients Investigate incidents and report findings Responsible for urine collection and testing Conduct facility and client searches Review changes to facility policies and procedures Transport clients to and from work sites or outside appointments Confront and discipline client behavior problems and provide rewards for positive behaviors Dispense medication Process client request forms Relay pertinent information up and down chain of command Process client mail Maintain facility cleanliness Maintain annual training requirements Maintain daily logs Record client behaviors, movement and control Oversee client orientation class Lead and instruct recreational activities, classes, workshops, topic groups etc. All other duties deemed necessary by the
Executive Director Required Minimum Experience:
Must be able to grasp and apply Cognitive Behavioral Therapy or other program ideologies. Must have a valid driver's license.
Minimum Education:
High School Diploma/GED CDCA All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability as deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement list of duties, responsibilities, or requirements. Employees may be required to perform any other job- related tasks as required by their supervisor, subject to reasonable accommodation. Rise Up Recovery is an Equal Opportunity Employer; applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, and national origin, disability, age or Vietnam-era status. All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability as deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement list of duties, responsibilities, or requirements. Employees may be required to perform any other job-related tasks as required by their supervisor, subject to reasonable accommodation.
Job Type:
Full-time Pay:
$16.00 - $17.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply
Work Location:
In person