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PC
Pillar Credit Union
Member Services Representative
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
At Pillar Credit Union, we work hand in hand with our members to keep them on the right track with their money. Nobody does this more than our Member Services Representatives (MSRs). We are looking for a full time MSR to serve our members and grow with our team. They might look like tellers, but our MSRs do much more than handle transactions. They also build real relationships with our members and guide them towards even greater financial fitness every single day. We don't want our staff to SELL anything - we want you to SOLVE member problems by letting them know about our solutions. An ideal candidate would want to learn about the credit union, care about its community, and grow into the future. If this sounds like the kind of difference you're interested in making, we want to meet you.