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Charlie's Dodge Chrysler Jeep Ram

SERVICE ADVISOR

Pay: $60,000–$120,000/yr

Posted: 3 weeks ago

Location: Maumee, OH (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/16/2026

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$52,459 / year median in Ohio

+11% projected growth

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Job Description

SERVICE ADVISOR

Charlie's Dodge Chrysler Jeep Ram - 3.8 Maumee, OH Job Details Full-time $60,000 - $120,000 a year 23 hours ago Benefits Health insurance Qualifications Customer communication High school diploma or GED Automotive parts and accessories knowledge Full Job Description Charlie's Dodge Chrysler Jeep Ram is looking for an exceptional Service Advisor to join our energetic team. The successful candidate will be the main point of contact for customers seeking our services, guiding them through service processes like pros, and ensuring their satisfaction with our work. We offer a very aggressive pay plan and are looking for the BEST of the BEST!

Responsibilities and Duties:

Act as the primary point of contact for customers seeking our services. Provide solid recommendations about necessary services and repairs. Keep customers informed about their service status and any changes. Ensure customer satisfaction at all times. Work with service contract companies and insurance companies for authorization on repairs. Maintain High level Customer Satisfaction Index. Road testing vehicles with customers to verify complaints. Documenting customer complaints and finalizing repair orders. Ability to write 13-15 repair orders per day.

Qualifications and Skills:

Definite interpersonal and communication skills. Familiarity with automotive systems and capability to explain them to non-technical customers. Commitment to outstanding customer service. Ability to manage stressful situations and maintain professionalism under pressure.

Experience and Requirements:

At least 3 years as a Service Advisor is

REQUIRED

. Knowledge of automotive systems and components. Completion of a high school diploma or equivalent; post-secondary automotive training is a plus. Experience in DealerTrack DMS is a plus.

Benefits and Perks:

Enjoy our competitive salary package, comprehensive health benefits, and a warm and welcoming work environment. You'll also get the chance to be part of a great team brimming with professionals who will help sharpen your skills and widen your industry understanding.