A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Equipment We're a leading John Deere dealer with 18 locations across Indiana and Ohio, serving residential, commercial, and agricultural customers. If you're hardworking, eager to learn, and ready to thrive in a fast-paced, team-driven environment—we want to hear from you!
Purpose :
Assists the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.
Responsibilities :
Fields internal and external customer inquiries to the Service Department. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced. Maintains repair order system for completeness, accuracy, and timely billing. Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager. Updates customer profiles using equipment, hours, or other information from the customer repair orders. Maintains accessories and supplies and prepares replacement orders. May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up. Review all pertinent customer comments or suggestions with the location Service Manager. Maintains knowledge of John Deere and competitive products.
Experience, Education, Skills, and Knowledge :
1 year of experience in Service Department operations preferred. Experience with basic accounting practices. Experience with basic computer functions. Experience working cooperatively in a team environment. Experience communicating effectively. High School Diploma, GED, or equivalent experience required; Associates degree preferred. Valid driver's license required Driving record that meets Employer's insurance company requirements. Comprehensive benefit package for full-time team members includes : Competitive bi-weekly wages Health, dental, and vision insurance 401(k) plan with company contributions Flexible Spending Account (FSA) & Health Savings Account (HSA) Paid Time Off (PTO) and Paid Holidays Company-paid short-term disability Life Insurance Team member discounts Access to additional voluntary insurance plans Employee Assistance Program (AEP) Company-provided uniforms About
TRU LAND
Equipment
TRU LAND
Equipment is a John Deere dealer with 18 locations in Indiana and Ohio that supplies and services a wide range of new and used equipment for residential, commercial and agricultural applications. We understand the unique needs and challenges that come with working your land, and we're dedicated to delivering solutions that exceed expectations. With every phone call, every visit, and every job well done, we're creating lasting partnerships built on trust.
Our Vision:
To enable our customers to cultivate, shape, and manicure the landscape through relationships, engagement, and experiences based on trust, integrity, and a sense of urgency.
