Customer Service Representative

Description We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.

Responsibilities:

• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.
• Maintain and update customer account information, including forecasting, expediting, and order book management.
• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.
• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.
• Communicate commercial terms clearly to both customers and the sales team.
• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.
• Apply business guidelines and decisions appropriately to resolve customer situations.
• Conduct in-depth analysis using intermediate system knowledge to support account management.
• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments. Requirements
• Fluent in English with strong oral and written communication skills.
• Proven ability to solve complex problems efficiently.
• Exceptional customer relations and account management skills.
• Experience in decision-making related to account management and customer service.
• Ability to work collaboratively with supply chain and other internal departments.
• Proficiency in Microsoft Excel and intermediate system knowledge.
• At least 3 years of relevant experience in customer service, preferably in manufacturing or supply chain logistics.
• Ability to thrive in a team environment and lead by example.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .