Join Our Team as a Customer Experience Specialist Nex-Tech is seeking a motivated and customer-focused Customer Experience Specialist to support sales and service across our product offerings. This role works directly with customers to recommend solutions, process transactions, and ensure a high level of satisfaction. This position is ideal for someone who enjoys helping customers, driving sales, and working in a fast-paced retail or office environment.

What You'll Do:

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalate as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

What You Bring:

• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations

Education & Experience:

Required:

High school diploma or equivalent plus one year of customer service, sales, or related experience. Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match

Insurance:

Full Health, Vision, and Dental coverage

Time Off:

Paid vacation and sick leave

Perks:

Free Nex-Tech Internet and service discounts

Bonus:

Performance-based increases and profit-sharing

Support:

Training and development opportunities Grow Your Career at Nex-Tech! Build your career in customer experience while helping customers stay connected with the latest technology. Nex-Tech is an equal opportunity provider and employer.