Customer Service /

Order Entry Specialist Pay:

$20.00 per hour Job Summary We are seeking a detail‑oriented, organized, and customer‑focused Customer Service / Order Entry Specialist to join our team. In this role, you will accurately process customer orders, assist customers by phone, email, and in person, and maintain clear, well‑organized records within our database systems. You will also be responsible for maintaining website content, documenting the status of rental orders, and preparing accurate customer quotes. The ideal candidate thrives in a fast‑paced office environment, communicates effectively, and takes pride in delivering exceptional customer service while maintaining a high level of accuracy in all tasks. Responsibilities Accurately enter and process customer orders. Answer customer inquiries by phone and email in a professional, courteous, and timely manner. Assist walk-in customers with equipment pickups and drop-offs. Verify order details and perform data entry with a high degree of accuracy. Organize and maintain files, order documentation, and customer records. Perform general administrative tasks, including updating website content and pricing. Accurately log the time, date, and items returned upon receipt of rental equipment. Work collaboratively with team members to ensure efficient daily operations. Qualifications Previous experience in customer service, order entry, administrative support, or a related office role. Experience working with ERP systems, databases, and Microsoft Office, especially Microsoft Excel. Strong typing and data entry skills with excellent accuracy. Excellent organizational and time management skills. Strong attention to detail and ability to prioritize multiple tasks. Ability to work independently while also contributing as part of a team. Professional communication and interpersonal skills. What We Offer Competitive hourly pay of $18.00-$20.00 , based on experience 401(k) 401(k) matching Paid Time Off (PTO) Retirement plan Supportive team environment Opportunity for growth and skill development

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Paid time off Application Question(s): How many words per minute can you type?

Work Location:

In person