A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$19.00-$21.00 per hour Hire Sync is currently hiring Administrative & Customer Support Specialists for multiple openings with a well-established and growing employer in the Stow area. If you're highly organized, enjoy working in a fast-paced environment, and can confidently manage multiple priorities while delivering exceptional customer service, we'd love to hear from you. This opportunity is ideal for individuals with experience in customer service, administrative support, office administration, quality administration, data entry, order processing, or office coordination. What You'll Do Provide outstanding customer service by phone, email, and in person. Process customer orders with a high level of accuracy. Perform high-volume data entry while maintaining exceptional attention to detail. Maintain and update records within ERP and other business systems. Respond professionally to customer, vendor, and internal inquiries. Monitor shared inboxes and prioritize communications. Coordinate documentation, reports, and administrative records. Support multiple departments with daily administrative and operational tasks. Follow up on open items to ensure timely completion. Organize and maintain digital and physical files. Assist with quality documentation, compliance activities, and reporting. Communicate effectively with customers, vendors, and team members. Help maintain accurate customer, vendor, and inventory information. Provide administrative support for ongoing projects and process improvements. What We're Looking For Previous experience in customer service, office administration, administrative support, quality administration, or data entry preferred. Outstanding organizational and multitasking skills. Strong attention to detail with excellent accuracy. Ability to prioritize competing responsibilities in a fast-paced environment. Professional verbal and written communication skills. Comfortable working with Microsoft Outlook, Excel, and Word. Experience using ERP or MRP software is a plus. Dependable, self-motivated, and able to work independently and as part of a team. A positive attitude and willingness to support different areas of the business as needed. Why You'll Love This Opportunity Competitive pay Multiple openings available Stable, growing company Collaborative team environment Opportunity to build valuable administrative and customer service experience Training and long-term career growth opportunities If you're someone who thrives on staying organized, enjoys helping customers, and can successfully balance multiple responsibilities while maintaining accuracy, we encourage you to apply today. Apply today with Hire Sync to learn more about this exciting opportunity! #IND2
