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WB
Wiggle Butt Inn
Pet Customer Service Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Pet Customer Service Specialist Wiggle Butt Inn Stow, OH Job Details Part-time From $15 an hour 1 day ago Qualifications Interpersonal skills Writing skills Client inquiry handling Attention to detail Dog handling Full Job Description Wiggle Butt Inn is seeking a highly motivated and a customer-oriented individual to join our team as a
Customer Service:
First Impressionist. As a First Impressionist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills. Experience within the pet industry and dog handling is preferred. This is not a sit at a desk job, it is hands on and requires transport of dogs as well as some pet care. The hours available for this position are weekdays 7:30-10:30am and 3:30-6:30pm. Morning shift, afternoon shift, or both available Responsibilities include:- Handle inbound and outbound calls from customers, addressing their inquiries and resolving any issues they may have
- Provide accurate information about our services to customers
- Check in and check out including processing payments for services
- Analyze customer needs and recommend appropriate solutions or services
- Maintain customer records and update information in the database including vaccinations
- Follow up with customers to ensure their satisfaction with our services
- Collaborate with other team members to resolve complex customer issues
- Uphold company policies and procedures while delivering exceptional customer service
- Maintain a high level of professionalism and phone etiquette at all times
- Transport guests to and from their accommodations.
- In afternoon shift, administering medication and dinner to guests while ensuring cleanliness.
Skills:
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to analyze customer needs
- Ability to multitask and prioritize tasks effectively
- Exceptional customer service skills with a focus on building positive relationships
- Strong attention to detail and accuracy in data entry
- Ability to work well in a team environment Join our team as a First Impressionist and make a positive impact on our customers' experience.