Position Overview The Customer Specialist serves as the primary liaison between our customers and internal operations, driving satisfaction, retention, and revenue growth. This role blends high-level technical customer support, account management, and proactive inside sales, ensuring seamless execution from initial inquiry and order processing through post-purchase resolution and relationship maintenance.

Key Responsibilities Order & Transaction Management:

Ensure the accurate, compliant, and timely end-to-end processing of customer transactions, including orders, quotes, sample and catalog requests, returns, and product recalls.

Technical Support & Education:

Provide expert technical customer service, clearly educating clients on complex product features, specifications, and operational benefits to maximize value.

Sales & Account Growth:

Identify cross-selling and up-selling opportunities by assessing customer needs, recommending relevant products and services, maximizing active promotions, generating qualified sales leads, and directly driving revenue.

Problem Resolution:

Own and resolve escalated product or service challenges by diagnosing root causes, executing corrective actions, expediting resolutions, and conducting thorough follow-ups.

Field Support & Collaboration:

Partner closely with outside sales representatives and the broader customer service team to align account strategies, support territory travel as needed, and hit team objectives.

Data Integrity & Administration:

Maintain meticulous, up-to-date customer files, ERP records, and documentation of all sales and service activities within Customer Master software.

Qualifications & Education Education:

High school diploma or equivalent required; Associate or Bachelor's degree strongly preferred.

Experience:

Minimum of 5 years of professional experience in a customer-facing, customer service, or inside sales role within a dynamic corporate environment.

Systems Proficiency:

Advanced proficiency in the Microsoft Office Suite, alongside hands-on experience utilizing a full-scale Enterprise Resource Planning (ERP) system (SAP strongly preferred) and Customer Master or CRM software.

Technical & Professional Requirements Problem-Solving & Analytics:

Exceptional analytical and critical-thinking skills to diagnose complex issues, evaluate data, and execute swift, effective solutions.

Communication:

Superior verbal and written communication skills with the ability to articulate technical concepts clearly and build rapport with diverse stakeholders.

Organization:

Proven ability to manage competing priorities, multitask efficiently, and thrive in a fast-paced environment with high attention to detail.

Work Ethic:

A proactive, self-motivated mindset emphasizing teamwork, interpersonal cooperation, and continuous process improvement.

Travel:

Ability to travel occasionally within the designated territory to support key client engagements and field sales initiatives.

Core Competencies Effective Communication:

Clear, professional, and persuasive across all channels (written, verbal, and digital). High Attention to

Detail:

Meticulous execution of data entry, transaction tracking, and compliance procedures.

Critical Thinking:

Sound judgment in troubleshooting product or client obstacles under pressure.

Relationship Building:

Natural ability to foster long-term, trust-based partnerships with both internal teams and external clients.

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person