Service Advisor

Service Advisor Sylvania, OH Job Details 4 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Service writing Customer communication Customer relationship building Greeting customers Consulting experience Mid-level Invoice processing Computer skills Repair estimation Communication skills Consultative selling Full Job Description Dave White Chevrolet is Northwest Ohio and Southeast Michigan's largest Chevrolet Dealership. Our Service Department is a busy, fast paced shop looking for an experienced Service Advisor . If you are a career minded professional with character and great customer service skills, we want to talk to you!

SUMMARY:

A Service Advisor is the first point of contact in the service lane. They are responsible for greeting the customer, consulting on service needs, estimating costs, and selling service repairs. The ideal candidate will have excellent customer service and communication skills. Additionally, they will have a strong understanding of automotive technology and the automotive industry.

RESPONSIBILITIES

Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Process customer's payment Maintaining positive customer relationships in order to ensure repeat business

REQUIREMENTS

Proven record of achieving exceptional customer satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred Above average energy level A desire for a long-term career with a growing organization Personal and professional integrity Reynolds and Reynolds computer experience is a plus

WE OFFER

Medical, dental, and vision insurance 401(K) Retirement Plan With Percentage Match! Custom and competitive wages Paid vacation Paid holidays Provided uniforms Continued factory paid training Employee purchase plan Rotating Saturday schedule Closed on Sundays