Customer Service Representative - State Farm Agent Team Member

Benefits:

Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY

I opened my agency in 2025 after spending the previous 5 years as a State Farm team member, bringing firsthand experience and a strong understanding of what it takes to build a successful office from the ground up. I'm a graduate of the University of Toledo and was born and raised in Toledo, which makes supporting local businesses and the surrounding community especially important to me. Our team currently includes four members, and our office culture is built on trust, accountability, and doing the right thing — always. We offer short-term disability and life insurance, a 401k, and a hiring bonus to support our team's long-term stability. We're looking for people with strong attention to detail, critical thinking skills, and the ability to work independently while being resourceful and motivated. This is an environment where you won't be micromanaged, but you'll always have support and guidance when you're ready to grow and take the next step.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Caramon Current - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions.

QUALIFICATIONS

Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.