Veterinary Client Services Representative (CSR) Community PetCare Clinic - 5.0 Toledo, OH Job Details Full-time $16 - $18 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Uniform allowance Vision insurance Employee discount Life insurance Qualifications Active listening Clinic experience Veterinary clinic experience Attention to detail Multi-line phone systems Full Job Description Join our mission to bridge the gap in pet care! Are you a master multitasker who thrives in a fast-paced environment? Do you possess an ocean of empathy and a desire to break down barriers to veterinary care? If so, we want you on our team. We are seeking a full-time Veterinary Client Services Representative (CSR) for our high-volume, Access to Care veterinary clinic. In this role, you won't just be answering phones—you will be the frontline champion for pets and the people who love them, ensuring that high-quality veterinary services remain accessible, compassionate, and efficient for our entire community.

Why You'll Love Working Here A True Team Culture:

We understand that vet med can be stressful. We intentionally cultivate a supportive, positive culture where your ideas are valued and your hard work is openly appreciated.

Work-Life Balance:

Forget the grueling 5-day grind. We believe in thriving outside of work, which is why we offer a 4-day workweek for full-time staff.

Robust Benefits:

Comprehensive medical, dental, and vision insurance. Generous paid time off (PTO) and paid holidays. Outstanding employee pet care discounts. Uniform allowance/reimbursement. What You'll Do (The Day-to-Day) As the face and voice of our high-volume clinic, you are the pivot around which the entire practice operates.

You will:

Manage the

Flow:

Warmly check in a high volume of patients, guide clients through our protocols, and keep the lobby moving smoothly and efficiently. Master the

Phones:

Handle a multi-line phone system with speed and grace—triaging inquiries, scheduling appointments, and managing client communications. Advocate for

Access:

Clearly present and explain fees, provide information on financial resource options, and process payments transparently and compassionately.

Educate & Support:

Provide foundational, non-medical guidance on preventative care (e.g., flea/tick protection, basic animal welfare) and forward complex medical concerns straight to our clinical team.

Keep Data Accurate:

Manage digital medical records, intake forms, and owner correspondence with meticulous attention to detail. Who You Are (Qualifications)

The High-Volume Champion:

You don't just tolerate a fast-paced environment—you prefer it. You can seamlessly pivot from answering a phone call to checking in a patient without losing your composure.

Experienced:

Minimum of 1-2 years of customer service or receptionist experience. Prior experience in a veterinary clinic, shelter, or medical triage setting is highly preferred.

De-escalation Rockstar:

You possess exceptional active listening skills and profound empathy. You know how to remain calm, professional, and comforting to clients who are highly stressed or facing emotional or financial hardships.

Tech-Savvy:

Comfortable navigating veterinary practice management software, digital spreadsheets, and multi-line communication systems. Ready to make a tangible difference in the lives of pets and owners in our community? Please submit your resume and application for review.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person