2ND SHIFT Brock Air Products, Inc.

Vandalia, OH Job Details Part-time | Full-time From $18.50 an hour 4 hours ago Benefits Paid holidays Health insurance On-site gym Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Referral program Qualifications Managing customer accounts Customer communication Teamwork Call center experience Managing clients in a customer support role Customer data entry

Full Job Description Pay:

Starting at $18.50 per hour

Location :

Vandalia, Ohio (In-Office)

Shift :

2nd Shift |

Full-Time or Part-Time Available Schedules:

10:00 AM

7:00 PM 11:00 AM
8:00 PM 12:00 PM
9:00 PM Do You Enjoy Helping People and Solving Problems?

Brock Air Products, the parent company of HVACDirect.com, is a growing e-commerce company focused on delivering exceptional customer service. Many of our leaders started in this role, making it a great opportunity for someone looking to grow their career in customer service. If you like fast-paced work, helping customers find solutions, and being part of a supportive team, this role could be a great fit. Our team takes pride in delivering great service and creating a workplace where people enjoy coming to work. What You'll Do

Your day will include a mix of customer support, problem-solving, and teamwork.

Provide customer support by answering inbound and outbound calls Resolve questions related to orders, products, and delivery Maintain accurate customer records in our system Work with internal teams to ensure customers receive timely solutions Follow up to ensure customer satisfaction No two days are exactly the same, and every interaction is an opportunity to make someone's day easier. What We're Looking For At least 1 year of call center or customer service experience Strong communication and problem-solving skills Ability to manage high call volumes in a fast-paced environment Comfortable working with computers and customer management systems HVAC knowledge is helpful but not required Why Join Our Team Starting pay at $18.50 per hour Paid Time Off and Paid Holidays 401(k) with company match Medical, dental, and vision insurance Onsite gym access at our Troy HQ you'll have access to Company events and employee recognition Opportunities for advancement — many leaders are promoted from within Supportive and team-focused workplace Additional Requirements Ability to commute to Vandalia, Ohio Evening shift availability required HVACDirect.com is an Equal Opportunity Employer and considers applicants without regard to any protected status under federal, state, or local law.

Job Types:

Full-time, Part-time Pay:

From $18.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

Call center: 1 year (Required) Shift availability: Night Shift (Required) Ability to

Commute:

Vandalia, OH 45377 (Required)

Work Location:

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