A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Transportation, Logistics, Trucking Description About Us:
ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France, and have a US base in Scranton, PA. We accelerated growth in 2022 after merging with Kane Logistics just three years prior. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning! D escription of the
Position:
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.
Responsibilities:
Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors. Processing billing and invoicing with tight turnaround times and attention to detail. Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. Daily effective communication (email, phone, or in-person) with customers and internal team members and management. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary. Observe all company safety rules and assist in enforcement as appropriate. • Other duties as assigned.
Work Location:
This is an on-site role
Work Schedule:
Friday - Sunday, 5:00AM - 5:00PM with OT as needed.
Compensation:
$21/hr, plus $2.00 shift differential
Benefits:
Benefits include PTO, sick time, corporate holidays, medical, dental and vision insurance, 401(k) matching, and more. Compensation is based on experience, skills, and education. #IND123
Qualifications Requirements:
High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred. 3 years verifiable customer service experience • Strong written and verbal communication skills • Outstanding computer and data entry skills Proficient in Microsoft Office suite
