Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
MC
Metro Capital Services
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Ohio data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Metro Capital Services is hiring a Customer Service Representative to support our Kinetic Fiber campaign in the Columbus area. The Customer Service Representative position focuses on customer communication, account support, and helping individuals better understand available connectivity services and options.
As a Customer Service Representative, you will work directly with customers, provide information about Kinetic Fiber services, assist with account-related questions, and help create positive customer experiences through professional face-to-face interactions. We are looking for individuals who enjoy working with people, building relationships, and developing valuable communication and customer support skills. Core Functions of the Customer Service Representative Assist customers in learning about available Kinetic Fiber services and connectivity options Provide helpful information regarding service features, internet capabilities, and account resources Support customers throughout the onboarding and account setup process Maintain accurate customer information and ensure a smooth customer experience Build positive relationships through consistent communication and follow-up support Address customer questions and concerns in a professional and timely manner Preferred Skills for a Customer Service Representative Strong communication and interpersonal skills Positive attitude and professional demeanor Excellent attention to detail and organizational abilities Ability to build rapport and maintain positive customer relationships Strong problem-solving and critical-thinking skills
As a Customer Service Representative, you will work directly with customers, provide information about Kinetic Fiber services, assist with account-related questions, and help create positive customer experiences through professional face-to-face interactions. We are looking for individuals who enjoy working with people, building relationships, and developing valuable communication and customer support skills. Core Functions of the Customer Service Representative Assist customers in learning about available Kinetic Fiber services and connectivity options Provide helpful information regarding service features, internet capabilities, and account resources Support customers throughout the onboarding and account setup process Maintain accurate customer information and ensure a smooth customer experience Build positive relationships through consistent communication and follow-up support Address customer questions and concerns in a professional and timely manner Preferred Skills for a Customer Service Representative Strong communication and interpersonal skills Positive attitude and professional demeanor Excellent attention to detail and organizational abilities Ability to build rapport and maintain positive customer relationships Strong problem-solving and critical-thinking skills