Customer Service Dispatcher

We are looking for a Plumbing Dispatcher Customer Service Representative dispatching technicians and customer support. Represent the company and the business most professionally.

Job Responsibilities:

• Customer Service answering phone calls incoming and entering information into the computer using software called Service Titan.
• Maintain the dispatch board and coordinate the best qualified technician for the jobs scheduled to include the on-call schedule.
• Debrief technicians on the customer needs.
• Handle and address customer complaints and elevate to service managers when necessary.
• Follow-up with customers and review invoices and offer additional service opportunities.
• Order parts for jobs sold.
• Create quotes for service work.
• Assist in pulling permits.
• Manage warranties, paperwork, and returns on warranty parts.
• Knowledge of local geographic territory.
• Ability to thrive in a fast-paced environment.
• Strong degree of self-motivation to provide exceptional customer service to customers by phone while directing our service technicians.
• Demonstrate good listening, written/verbal communication and interpersonal skills.
• Handle inbound and outbound phone calls while exceeding customer expectations.
• Assist in scheduling and rescheduling appointments.
• Daily interaction with customers to meet their needs as well as service managers, project managers and other team members.
• Provide support to the upper management, sales and other team members.
• Must have a positive attitude and an energetic personality.
• Other duties assigned based on qualifications.

Minimum qualifications:

• High school or equivalent education
• Two years' minimum experience in customer service and dispatching experience
• Strong computer skills
• Excellent phone and communication skills
• Able to work full-time 7:30 a.m. - 4:30 p.m. Monday through Friday
• In office setting located in Westlake, Ohio
• Desk position with sitting, standing and walking required

EEO:

Westland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Pay:

$20.00 - $26.00 per hour

Work Location:

In person