Customer Service Representative (Full-Time) Killeen Plumbing |

Westlake, OH Schedule:

Monday-Friday, 11:00 AM - 7:00PM, plus every other Saturday 8:00 AM - 2:00 PM Killeen Plumbing is a locally owned, family-operated plumbing company serving Cleveland's west side for over 25 years. We are looking for a dependable, customer-focused Customer Service Representative to join our growing team. This position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and can confidently manage multiple tasks while maintaining a positive attitude. Responsibilities Answer incoming customer calls and schedule service appointments Communicate with customers regarding appointment updates Process invoices and payments Perform basic data entry with accuracy and attention to detail Perform general office and administrative duties Coordinate with office staff to keep daily operations running smoothly Deliver exceptional customer service on every interaction Qualifications Previous customer service or office experience preferred Strong phone and communication skills Excellent organizational and multitasking abilities Comfortable using computers and learning new software Experience with QuickBooks and Microsoft Excel is preferred, but not required Positive, friendly, and professional attitude with a genuine desire to help customers Ability to remain calm and organized in a busy environment Reliable, punctual, and dependable Plumbing, HVAC, or home service experience is a plus, but not required What We Offer Competitive pay based on experience Paid vacation Health insurance Retirement plan with company match Stable, year-round employment Friendly, team-oriented work environment Opportunities for growth within the company If you're dependable, organized, and enjoy helping customers, we'd love to hear from you. Join a company that values honesty, teamwork, and providing exceptional service to our community. Apply today and become part of the Killeen Plumbing team!

Job Types:

Full-time, Part-time Work Location:

In person

Pay:

$18.00 - $22.00 per hour

Work Location:

In person