Vaughan Insurance located in Wooster, Ohio is seeking an eager professional to join our team as a Customer Service Representative. You must be energetic, detailed, people-oriented, and have excellent communication skills, as well as typing skills!

Job Duties:

A Customer Service Representative's main role is to provide outstanding customer service to our clients.

The duties include:

• Answering phone calls, which may include common billing and coverage questions, policy changes, etc.
• Taking payments
• Preparing and delivering client quotes, policy documents, policy renewals, etc.
• Utilizing our agency management system to work with client files
• Assisting in the process of claims
• Maintaining and creating positive relationships with clients

Minimum Qualifications:

• High School Diploma or GED (Required)
• Excellent customer service skills, problem-solving skills, and ability to work as a team
• P&C Insurance License or willing to obtain
• Prior banking or customer service experience is a plus!

Our office hours are Monday - Friday 8:30 AM to 5:00 PM. If you are seeking a lifelong career that allows you to develop personal growth, this is the job for you! You can expect a positive work environment, competitive salary (including bonuses and commissions), PTO, and more!

Job Type:

Full-time Benefits:

401(k) Paid time off

Shift:

8 hour shift

Education:

High school or equivalent (Required)

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person