Customer Service Specialist Santmyer Companies is seeking an engaging, friendly, and dependable Customer Service Specialist to help us deliver an exceptional experience to our customers. This position plays an important role in building lasting business relationships by providing prompt, accurate, and professional service. The ideal candidate thrives in a fast-paced environment, can confidently manage a high volume of telephone calls, and has strong technology and communication skills. We are looking for a team player who is willing to assist coworkers and take ownership of small projects during slower periods. Key Responsibilities Answer and manage a high volume of incoming customer calls in a professional and friendly manner. Listen carefully to customers, identify their needs, and explain available options or solutions. Build and maintain positive relationships that support customer satisfaction and retention. Respond promptly to product inquiries, service requests, and account questions. Resolve customer concerns and complaints professionally and in a timely manner. Accurately enter customer orders into company sales and inventory systems. Process customer payments and issue receipts. Communicate applicable policies and procedures regarding purchases, returns, and credit terms. Prepare propane site survey documents and permits as needed. Maintain accurate customer information and assist with data clean-up in company systems. Support marketing, promotional, administrative, and other small projects during slower periods. Work collaboratively with other departments to meet customer and company needs. Represent Santmyer Companies' core values through every customer interaction. Perform other duties as assigned. Qualifications High school diploma or equivalent required. Previous customer service experience preferred. Experience in the fuel, oil, propane, or energy industry is preferred. Excellent verbal and written communication skills. Friendly, engaging, and professional approach to customer service. Ability to remain organized and attentive while handling a high volume of calls. Strong computer, technology, and data-entry skills. Ability to learn and confidently navigate multiple software systems. Strong attention to detail and commitment to accuracy. Ability to prioritize responsibilities and manage multiple tasks. Strong problem-solving skills and the ability to handle challenging conversations professionally. Dependable team player who is willing to help wherever needed. Ability to occasionally lift up to 25 pounds. Why Santmyer Companies? For more than 70 years, Santmyer Companies has proudly served its customers and communities. We value teamwork, dependable service, strong relationships, and employees who take pride in helping others. If you enjoy working with people and want to contribute to a customer-focused team, we encourage you to apply. Santmyer Companies is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Fuel Industry:

1 year (Preferred)

Work Location:

In person