Customer Service Representative at Interactive Resources - iR Customer Service Representative at Interactive Resources - iR in Ada, Oklahoma Posted in about 10 hours ago.

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full-time Customer Service Representative Job Summary We are seeking a friendly and dependable Customer Service Representative to provide excellent support to customers by phone, email, and other communication channels. This individual will assist with questions, resolve customer concerns, document interactions, and ensure customers receive timely and professional service. Key Responsibilities Respond to incoming customer calls, emails, and inquiries in a professional manner. Assist customers with questions regarding products, services, accounts, or general information. Resolve routine customer concerns and escalate more complex issues when necessary. Accurately document customer interactions and update information in internal systems. Provide clear and accurate information regarding policies, procedures, and next steps. Maintain a positive and professional attitude when handling difficult or sensitive situations. Meet established productivity, quality, attendance, and customer service expectations. Perform additional administrative or customer support duties as assigned. Qualifications High school diploma or GED required. Previous customer service, call center, retail, hospitality, or related experience preferred. Strong verbal and written communication skills. Comfortable speaking with customers over the phone. Basic computer and data-entry skills. Ability to learn new systems and processes quickly. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. Dependable attendance and professional demeanor. Preferred Skills Previous call center or high-volume customer service experience. Experience using CRM or customer management systems. Ability to multitask while maintaining accuracy. Strong problem-solving and interpersonal skills.