THIS IS FULLTIME, ONSITE, PAID TRAINING

- Advanced Call Center Technologies 2701 Technology Place, Norman, OK 73071

SCHEDULES ARE FULL-TIME ONSITE

in NORMAN!

• MUST PASS BACKGROUND CHECK & ASSESSMENT!

  Advanced Call Center Technologies is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking Customer Services Representatives who are passionate about helping others, to join our team. Minimum Qualifications for Customer Service Representative

Education:

High School diploma or GED.

• Must be able to successfully pass a criminal background check
• Data entry and basic computer skills are

REQUIRED!

Essential Duties and Responsibilities for Customer Service Representative

• Responds promptly to customer needs, solicits customer feedback to improve service
• Maintains confidentiality, listens to others without interrupting
• Speaks clearly and persuasively in positive or negative situations
• Multi-tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness
• Looks for ways to improve and promote quality Customer Service Representatives primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, mortgage servicing, and student loan applications.

Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

We offer:

PAID TRAINING!

• Opportunities to advance within
• Hourly, overtime, and tremendous bonus opportunities
• Flexible full-time schedules and stability!
• Affordable benefits for you, your spouse, and/or children after 90 days
• Paid time off and paid holidays after 90 days ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Do you have a

VALID ID/DL

-and- Birth Certificate or Social Security Card to complete

I-9 FORMS?

Work Location:

In person