Customer Service Representative

Customer Service Representative
On-siteOperations
Norman, Oklahoma, United States
Nextep's Customer Service Specialists serve our clients with the best darn customer service they could ask for. They are passionate about finding answers to our client's questions when they call, email, or chat with us. If you love to work with people, don't stop until the problem is solved, and are reliable and timely, apply today!
About the role:
Quite frankly, there is no "typical day" for our customer service team. One minute you could be answering client questions about benefits and the next you are working through system processes relating to payroll, HR and so much more! Assist with the maintenance and optimization of internal systems and processes to improve efficiency and effectiveness
Our customer service specialists provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats. Customer service is key for this role because you'll spend a good portion of your time helping clients, answering questions, and finding solutions. Respond to inquiries and requests from clients and internal stakeholders in a timely and professional manner.
About us: Nextep has four values that you'll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.
We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!
Requirements
About you:
You have a knack for customer service, and two years of customer service experience. You have a high school diploma or equivalent. You exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.
Benefits
About benefits:
100% paid health, vision, and dental insurance for employees Up to 12 weeks of paid parental leave
401(k) matching
Employer paid telehealth services, including mental health resources