Dispatcher and Customer Service Representative

About Comfort Class Comfort Class Chimney & Air Service is a growing home service company serving the Tulsa area. We specialize in chimney and HVAC services and are known for delivering a high-quality customer experience from the first phone call to job completion. We're looking for a reliable, organized CSR who can help keep our schedule full and our customers taken care of. Position Overview As a Customer Service Representative, you are the voice of the company. Your primary responsibility is handling inbound calls, booking appointments, and supporting scheduling to ensure smooth daily operations.

Apply Here:

https://app.connecteam.com/#/apply?link=8e66aa67-4210-41a6-b7bb-91eb68591c4c Key Responsibilities Call Handling & Booking

• Answer inbound calls professionally and efficiently
• Schedule service appointments and confirm details
• Convert incoming calls into booked jobs Scheduling & Dispatch Support
• Coordinate technician schedules and availability
• Prioritize urgent and same-day calls
• Help maintain a full and optimized schedule Customer Experience
• Communicate clearly and set expectations
• Handle questions and resolve concerns
• Follow up to ensure customer satisfaction Administrative Support
• Maintain accurate customer records in CRM
• Update job notes and appointment details
• Assist with general office tasks Sales Support
• Recommend services and maintenance options when appropriate
• Maximize booking opportunities on every call Qualifications
• 1-2 years of customer service or call center experience
• Strong phone presence and communication skills
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• HVAC, chimney, or home service experience is a plus
• CRM experience (ServiceTitan preferred, not required) Compensation & Benefits

Starting Pay:

$16/hour + bonus eligibility

• Paid Training
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with 3% owner match
• 50% employer-paid medical insurance Why Join Comfort Class
• Growing company with strong demand
• Clear expectations and structured workflow
• Team-oriented environment
• Opportunity to grow within the company

Apply Here:

https://app.connecteam.com/#/apply?link=8e66aa67-4210-41a6-b7bb-91eb68591c4c

Company Website:

https://comfortclasschimneysandairservice.com

Pay:

From $16.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) matching Health insurance Paid time off Shift availability: Day Shift (Preferred)

Work Location:

In person