Service Advisor

Service Advisor

BILL KNIGHT AUTOMOTIVE - 1.0

Tulsa, OK Job Details Full-time 21 hours ago Benefits Paid holidays Dental insurance 401(k) Vision insurance Opportunities for advancement Life insurance Qualifications Handling customer inquiries Driver's License Full Job Description Start your career with one of Oklahoma's premier family owned automotive groups, Bill Knight Automotive. We have created an environment built on low turnover and long tenure. With over 200 employees in the Bill Knight Automotive family there is plenty of opportunity for advancement. Our automotive group includes Bill Knight Ford, Bill Knight Lincoln, Volvo Cars of Tulsa, Bill Knight Collision, Bill Knight Ford of Stillwater, Bill Knight Mitsubishi, and soon to be Bill Knight Ford of Bartlesville. Come join the winning team at Volvo Cars of Tulsa..

BENEFITS

What We Offer 401(K) Paid Holidays Paid Vacation and Personal Days Health, Dental and Vision insurance for you and your family We pay 60% of premium Life Insurance Discounted Vehicle Purchases Career advancement opportunities, promote from within Great learning environment for Technicians looking to grow their career Continued education, manufacturer hands on and web based training Clean and professional work environment

RESPONSIBILITIES

Assist customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time. Focus on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity Complying with safety and environmental programs and practices Anticipating customer needs and seeking solutions to satisfy customers, achieving or exceeding sales and service goals, showing concern for all aspects of the job no matter how small Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, pricing accuracy, and legibility. Meets or exceeds goals for add-on sales.

REQUIREMENTS

Has an approachable style; fosters open communication through active listening Excellent customer service skills & ability to present recommended repairs in a professional manner Ensure customer satisfaction and loyalty Strong teamwork skills Willing to submit to a drug screen & background check Must have clean & valid driver's license