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Albany Toyota
Service Advisor
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Based on Oregon data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$61,198 / year median in Oregon
+13% projected growth
Job Description
Service Advisor Albany Toyota | Albany, Oregon Build relationships. Take care of customers. Build a career. Albany Toyota is looking for an energetic, professional, and customer-focused Service Advisor to join our growing Service Department.
Our Service Advisors are the connection between our customers and our technicians. You'll help customers understand what their vehicle needs, keep them informed throughout the repair process, and make sure they leave feeling confident that their vehicle — and their business — were taken care of properly.
If you enjoy working with people, have strong communication skills, and take pride in delivering an exceptional customer experience, we want to meet you! What You'll Do Welcome customers and create a positive experience from the moment they arrive Meet with customers to understand their vehicle concerns and service needs Write accurate and detailed repair orders Review vehicle history and recommend maintenance and repairs based on the vehicle's needs Present maintenance and repair recommendations clearly and professionally Review Multi-Point Inspection results, photos, and videos with customers Explain technician recommendations and answer customer questions Communicate repair costs, timelines, and approvals clearly Keep customers updated throughout the repair process Coordinate closely with technicians and the Service Department Monitor repair orders and help keep vehicles moving through the shop efficiently Review completed repairs with customers and explain the work performed Schedule the customer's next recommended service visit Follow up with customers when additional work is recommended but not completed Work with customers to resolve concerns and provide solutions Maintain accurate notes and documentation on every repair order Help build long-term customer relationships and increase customer retention Consistently work toward department and individual performance goals What We're Looking For The right person will: Have excellent communication and people skills Be friendly, professional, confident, and positive Enjoy helping customers and solving problems Be comfortable discussing vehicle maintenance and repair recommendations Have strong attention to detail Be organized and able to manage multiple customers and repair orders at the same time Be comfortable using computers and dealership software Be dependable, punctual, and accountable Work well with technicians, advisors, managers, and other dealership employees Be comfortable asking for the customer's business and recommending needed services Understand that customer trust and retention are just as important as today's sale Automotive Experience Previous automotive Service Advisor experience is preferred, but we are willing to train the right person . If you have strong customer service, sales, communication, or automotive experience and are motivated to learn, we'd like to talk with you. Our Expectations At Albany Toyota, we believe in four things: Work Hard. Do the Right Thing. Stick Together. Get Results. Our Service Advisors are expected to take ownership of their customers from check-in through delivery .
Our Service Advisors are the connection between our customers and our technicians. You'll help customers understand what their vehicle needs, keep them informed throughout the repair process, and make sure they leave feeling confident that their vehicle — and their business — were taken care of properly.
If you enjoy working with people, have strong communication skills, and take pride in delivering an exceptional customer experience, we want to meet you! What You'll Do Welcome customers and create a positive experience from the moment they arrive Meet with customers to understand their vehicle concerns and service needs Write accurate and detailed repair orders Review vehicle history and recommend maintenance and repairs based on the vehicle's needs Present maintenance and repair recommendations clearly and professionally Review Multi-Point Inspection results, photos, and videos with customers Explain technician recommendations and answer customer questions Communicate repair costs, timelines, and approvals clearly Keep customers updated throughout the repair process Coordinate closely with technicians and the Service Department Monitor repair orders and help keep vehicles moving through the shop efficiently Review completed repairs with customers and explain the work performed Schedule the customer's next recommended service visit Follow up with customers when additional work is recommended but not completed Work with customers to resolve concerns and provide solutions Maintain accurate notes and documentation on every repair order Help build long-term customer relationships and increase customer retention Consistently work toward department and individual performance goals What We're Looking For The right person will: Have excellent communication and people skills Be friendly, professional, confident, and positive Enjoy helping customers and solving problems Be comfortable discussing vehicle maintenance and repair recommendations Have strong attention to detail Be organized and able to manage multiple customers and repair orders at the same time Be comfortable using computers and dealership software Be dependable, punctual, and accountable Work well with technicians, advisors, managers, and other dealership employees Be comfortable asking for the customer's business and recommending needed services Understand that customer trust and retention are just as important as today's sale Automotive Experience Previous automotive Service Advisor experience is preferred, but we are willing to train the right person . If you have strong customer service, sales, communication, or automotive experience and are motivated to learn, we'd like to talk with you. Our Expectations At Albany Toyota, we believe in four things: Work Hard. Do the Right Thing. Stick Together. Get Results. Our Service Advisors are expected to take ownership of their customers from check-in through delivery .