Tier 1 Technical Support Representative Graphic Products - 2.0 Beaverton, OR Job Details Full-time From $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Flexible schedule Life insurance Qualifications Spanish English Microsoft Office Attention to detail Technical Proficiency Time management Client interaction via phone calls Full Job Description Tier 1 Technical Support Representative DuraLabel by Graphic Products is currently seeking a Tier 1 Technical Support/Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you! Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel Develop and utilize technical expertise in DuraLabel applications Assist customers with installing and using safety label printing software Log cases detailing requests for technical assistance and steps taken to resolve Set and complete follow up tasks for customers with ongoing issues Support can include, but is not limited to: Software and printer driver installations Printer and software troubleshooting Printer and software training Escalating to Tier 2 when necessary Creating simple samples for Account Managers Creating simple templates for customers Assist customers and Account Managers with the creation of customized sample labels and simple label templates

Other Requirements:

A passion for working with people and customer service Ability to communicate well, including oral, written and presentation skills Intermediate knowledge of Microsoft 365 suite Detail-oriented self-starter, comfortable working independently and as part of a team Excellent time management skills, prioritizing and handling multiple tasks at the same time Bilingual (Spanish/English) applicants a plus

Pay/Hours:

This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30am and 7:00am

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): This is an onsite role at our office in Beaverton, OR. Are you able & willing to work onsite full-time? Are you willing to accept up to $20/hour as stated in the job posting?

Work Location:

In person