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SGS Consulting

Customer Service Representative III

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Job Description

Location :
Tualatin, Oregon 97062. Customer-focused Outside Sales Trainee to support local sales efforts and gain hands-on experience in customer interaction, technical coordination, and outside sales development.
Job Responsibilities:
Interpret blueprints, schematics, and project specifications to determine pipe layout and installation requirements. Support sales reps by visiting customer sites (local travel, ~5%) Handle inbound customer calls and assist with product questions Communicate with technicians on the warehouse floor to verify parts and service needs Coordinate customer service tasks using Salesforce and Microsoft Office I participate in outside sales training and learn key product terminology (e.g., Goodwin Flight Pumps) Prepare for field travel: Have a valid MVR Follow safety protocols and wear PPE including safety boots
Skills:
Outside Sales Customer Service Education/Experience:
1+ year of Salesforce experience required Strong communication and customer service skills (phone-based work included) Proficiency in Microsoft Office Suite Background in a trade, construction, or hands-on technical field is required (experience with contractors and jobsite workflows is highly valued) Willingness to work in a sales-focused role with a hands-on approach