Description Gresham, OR | Toyota | Lexus | Japanese brand | 2+ years experience required | Dealership experience preferred | High volume | Fixed ops | Pacific Northwest | Portland metro | Veterans encouraged to apply | $40,000

• $120,000+ OTE

IS THIS YOU?

• You're an experienced service advisor with 2+ years in a dealership service environment
• you manage a high repair order workload without losing accuracy, communication quality, or your composure with guests
• You earn guest trust through honest recommendations, clear communication, and consistent follow-through
• guests leave your lane feeling informed and well cared for, not processed
• You're ready to bring your dealership experience to a high-volume Pacific Northwest Toyota store where your ability to manage volume and deliver a genuine guest experience translates directly into strong and consistent earnings

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Gresham Toyota serves a loyal, community-oriented Toyota ownership base in the greater Portland metro's east side. Toyota guests return at a high rate

• they're consistent, scheduled, and attentive to the quality of their service experience.

The advisor who manages their workload well, communicates clearly, and follows through without fail builds a book of returning guests that drives steady, compounding earnings over time.

WHAT YOU'LL DO

• Manage a high-volume repair order workload with accuracy and professionalism
• writing ROs clearly, tracking progress across multiple active vehicles simultaneously, and communicating status to guests proactively
• Serve as the primary point of contact for guests throughout the service process
• from write-up through vehicle return
• ensuring every interaction reflects genuine care and honest communication
• Translate technical repair findings into clear, confident guest communication
• presenting recommendations honestly and obtaining authorization accurately
• Build precise estimates and commit to realistic timelines
• then follow through on every commitment made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Maintain accurate DMS records and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience
• required. Dealership service advisor experience strongly preferred
• Toyota or Lexus experience a meaningful plus
• familiarity with Toyota service processes, TMS programs, and the brand's high-retention ownership base is an advantage from day one
• Proven ability to manage a high repair order workload with accuracy and composure
• volume is real here and the advisor who thrives in it earns accordingly
• Strong customer service instincts
• you communicate clearly, follow through without gaps, and earn guest trust through consistency rather than personality alone
• Organized and detail-oriented
• accurate estimates, complete documentation, and on-time delivery are non-negotiable
• Comfortable with DMS platforms
• Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $40,000
• $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path
• strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

WHY GRESHAM TOYOTA

• Toyota's ownership base has one of the highest service retention rates in the industry
• Gresham's loyal, community-oriented guests return on schedule and build relationships with the advisors who take care of them consistently
• High volume with high retention is the right combination for an advisor who wants to build a strong book of returning guests
• the earnings potential at $120,000+ reflects what the right advisor can build here over time
• Gresham's position on Portland's east side puts this store at the center of a growing, working community where trust and follow-through carry real weight
• the advisor who earns that trust keeps it for years
• Swickard is one of the fastest-growing dealer groups in the country
• ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values
• Honor, Engage, Anticipate, Respond, Thank
• describe exactly what a great Service Advisor does in every guest interaction If you're an experienced service advisor who can manage a high-volume Toyota service drive with accuracy, clear communication, and genuine care for every guest
• and you want to build a book of returning clients in a loyal Pacific Northwest community where that consistency pays
• we'd like to meet you.